Brand loyalty: how we elevate projects through expertise and partnership

Brand loyalty: how we elevate projects through expertise and partnership

When selecting a building control provider, you may instinctively approach the decision as if you were shopping for insurance – seeking out the lowest price. However, in the construction world, actual value extends beyond cost alone, where the need to work efficiently within schedules plays a vital role in the success of a project.

Here, we explore how, through long-term partnerships, clients can experience enhanced efficiency, expertise, and successful project outcomes.

Shifting perceptions in building control

The construction industry has long been influenced by a “race to the bottom” mentality, where decisions are primarily cost-driven. However, experience proves that brand loyalty delivers significant returns for clients. While building regulations are universal, their interpretation and application can vary. Working with Harwood allows clients to understand how regulations are applied, saving time and avoiding unexpected roadblocks.

By developing long-term relationships, clients benefit from a smoother compliance process, proactive support, and expert guidance tailored to their needs.

The advantage of long-term partnerships

Clients who have worked with us often recognise the value we provide and choose us time and again for their building control needs. Why? Over time, we gain an in-depth understanding of how you like to work and proactively inform you of upcoming regulatory changes that could impact design processes or the smooth running of your project.

For instance, when new regulations loom on the horizon, Harwood collaborates closely with clients so they are equipped with relevant information to adapt their designs accordingly. This proactive approach ensures compliance without disrupting timelines or causing unforeseen and unnecessary expenses.

“Harwood provides an excellent and professional service. Their in-depth knowledge and guidance on the ever-changing legislation and standards are invaluable. Harwood is an integral and important member of the site delivery team on all of our developments. Outstanding service from a truly excellent company.”

Blueberry Homes

 

Streamlining processes for smoother projects

Another key advantage of long-term collaboration is the development of tailored tools and processes. For clients like Reds10, Kier Construction, Morgan Sindall, and Quinn Estates, Harwood implements custom trackers and pre-agreed workflows.

These tools seamlessly integrate into your existing operations, providing real-time updates on compliance and enhancing communication with suppliers and design teams. They eliminate unnecessary duplication of effort at the outset of every project, ensuring a smoother and more efficient process.

“Having pre-agreed documentation and principles in place has been a game-changer for us. It’s not just about meeting regulations – it’s about doing so efficiently and effectively.”

Stephen Paine, Senior Operations Manager, Morgan Sindall Construction

 

When a client engages with Harwood for the first time, there is naturally a period of familiarisation – understanding processes, aligning workflows, and setting expectations. However, with continued collaboration, these initial learning curves are significantly reduced.

For repeat clients, our established understanding of their project approach allows us to integrate seamlessly into their processes. This means:

• Faster project initiation, as compliance expectations and workflows are already in place.
• Less administrative burden, with pre-agreed procedures reducing duplication of effort.
• More efficient decision-making, as both teams understand each other’s working styles and priorities.

This continuity translates to time and cost savings, allowing clients to focus more on innovation and project execution rather than navigating compliance complexities.

Building stronger project teams

Long-term partnerships go beyond compliance – they help build stronger, more efficient project teams. When teams work together repeatedly, they develop a shared understanding of expectations, communication styles, and problem-solving approaches. This leads to:

• Improved collaboration – familiarity between project teams and designers ensures smoother interactions and faster resolutions to potential compliance challenges, making you feel more connected and part of a team.
• Consistent guidance – Harwood acts as an extension of your team, providing proactive support throughout the project lifecycle.
• Reduced friction in approvals – a well-established relationship with Harwood means fewer misunderstandings, leading to a more streamlined approval process and less stress for you.

By fostering strong working relationships, we help create a more cohesive, proactive, and efficient team environment where projects can progress smoothly without unnecessary delays or miscommunication.

“We’re delighted to have got the project to this point, and we couldn’t have done it without the help and support from Harwood. It’s been very much a collaborative process.”

Keith Owen, Director at OSG Architecture

 

Beyond compliance and price: choosing the right partner

Choosing a building control provider is about more than just price – it’s about finding a trusted partner who understands your projects, supports your goals, and helps you navigate the complexities of compliance with confidence. Ben Cheeseman, Managing Director, comments:

“At Harwood, we take pride in building long-term relationships that deliver real value beyond cost savings. By streamlining processes, reducing learning curves, and strengthening project teams, we ensure that every project runs efficiently, remains compliant, and achieves the best possible outcomes.”

“When expertise, collaboration, and proactive support come together while ensuring projects are ultimately compliant with regulations, creating safe buildings for occupants, the entire project experience is a vital part of the process.”

“When expertise, collaboration, and proactive support come together while ensuring projects are ultimately compliant with regulations, creating safe buildings for occupants, the entire project experience is a vital part of the process.”

If you’d like to understand more about how we can add value to your projects, please get in touch with us. Call 01227 931 777 (Canterbury), 01908 012 6669 (Milton Keynes), or email enquiries@harwood.uk.com.