Feedback Questionnaire

How to complete this form

Please use this form to provide feedback on your customer service experience with Harwood. We are interested in feedback that compliments great service or highlights areas in which we need to improve the service we provide to you, our valued client. Your response will be treated in the strictest confidence* and will only be used by Harwood staff in monitoring and managing service standards.

Please indicate your level of satisfaction with the service provided by Harwood in each of the following areas by selecting from the drop down options the response that most represents your views (e.g. 5 = very satisfied). If necessary please expand on your rating by adding comments in the box provided.

How satisfied were you with the service provided by Harwood in terms of:

Added value to the finished project:*
Being helpful and responsive to your needs:*
Applying the Building Regulations professionally:*
The overall service:*
Ease of contact and staff availability:*
Our effectiveness in responding to emails and telephone calls:*
Our ability to keep you updated with progress:*
The accuracy and clarity of our paperwork and reports:*
Value for money of service provided:*
Additional Comments:
Would you recommend Harwood to other people?:*
Would you like us to contact you to discuss your comments in more detail?:*
Please provide the project address to which this questionnaire relates:*
Full name:*
Company:
Phone number:*
Email:*
Testimonial:*
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