Office support team

Administration Officer

Canterbury

The role

To ensure that support is provided within the Administration Team in an efficient and professional manner. The job holder is required to carry out all tasks within his/her level of skill and ability.

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Administration Officer -

Main Purpose and Scope of the Post

  •  Responsible for all Building Control administration duties
  • Provide Project administration support to Surveyors

Main Activities of the Post

  • Setting up projects and maintaining project paperwork on Union Square
  • Drafting fee quotation documentation and electronic submission to clients/agents.
  • Drafting and serving of time critical notices to correct Local Authorities e.g initial notices, fire consultations etc.
  • Issuing of plans certificates and final certificates.
  • Updating client database on Union Square.
  • General office duties including report/letter typing, answering telephone.
  • Running reports as required.
  • Advice and assistance to members of the public.
  • In accordance with the Quality Management System ISO 9001:2008 promote and maintain a culture which places customers first and aims to deliver a high standard of service at all times

What you can bring to the role

  • Qualifications

    Essential:

    Educated to GCSE level (or equivalent)

    Desirable:

    Microsoft Outlook, Word, Excel and PowerPoint

  • Experience

    Essential:

    In an administrative role

    Dealing with enquiries from the public and staff at all levels

    In using Microsoft Outlook and Word

    Desirable:

    Previous experience working in a similar industry

    Experience of working in a busy office environment

  • Skills

    Excellent communication skills

    Good IT skills

    Ability to work to tight timescales and demonstrate attention to detail

    Dealing with customers sensitively and to keeping information confidential

  • Personal characteristics

    Essential:

    Shows initiative

    Organised

    Diplomatic and polite

    Forms good relationships with colleagues and can contribute effectively to a team

    Able to respond positively under pressure

    Flexible in approach to work and willing to go the extra mile

    Prompt, efficient and courteous

    Desirable:

    Aspire to develop skills

  • Note

    Note: this document does not constitute a job specification and accordingly does not purport to represent an exhaustive list of all duties. It is intended to indicate the main areas of activity and the job holder may also be required to carry out similar tasks as directed by their manager/director.

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